Heatforce

"Heatforce Wales installed solar panels at our home in June .The scaffolders,electrians ,panel installer and service inspector provided impeccable service. They were all a pleasure to have in and around our home.The admin team were excellent in providing us with prompt pre and post installation information .Highly recommended."

"Heatforce recently gave me a quote for a solar and battery installation at my home. I won't go into too many boring details but very quickly every conversation began to feel like a sales pitch. One of the red flags when it comes to a solar installation is to make sure you get an itemised breakdown of your installation. I asked for this from Heatforce and it never came. My Heatforce quote for battery and solar came in at close to £21,000 Thankfully a friend of mine had recently had a high end solar installation done by Hassie Electrical Ltd and I got a quote from them. For a far higher specification system than the one quoted by Heatforce the price was approx £16,000 and the invoice was itemised down to the last nut and bolt. Essentially the hardware I wanted was approximately £10,000 and Heatforce had somehow added £11,000 on top. Hassie Electrical did an absolutely superb job and only charged £3500 for the installation. When I told Heatforce they had been undercut by close to £5000 they asked to see the quote and maybe I can speak to my manager to see if there is any wriggle room on the quote. It all started to feel a bit 'double glazing salesman' of old. They then went onto say it's probably a "one man band" doing solar installs so you should be careful which may have worked if I'd not know just how good Hassie Electrical were. In a nutshell, not the best of customer experiences as nobody likes being taken for a mug. So all I'll say is, if you are looking to get a solar and battery installation, I would suggest you really do your research, shop around and if nothing else absolutely insist on an itemised invoice or simply walk away."

"Absolutely shocking service. I prepaid for a boiler service on March 3rd. My appointment was cancelled the first time due to the engineer being sick. The second appointment, no one turned up an no communication. The third time, I called the office to check and was told the engineer was very near. Two hours later and another call to the office, with lies saying there was no answer at my address. Which I explained I was in my front garden painting my fence all day! I was promised a call out between 4/6 later that day, to receive a call from the engineer asking to come after 7pm! I declined and was assured he would call the next day between 4/4.30. And still no engineer and no contact. I would stay away from this company!"

"Appalling service from Heatforce (Wales). My heating broke down in January 26, , 2 1/2 months later they still hadn’t fixed it. Often did not respond to emails, I constantly had to chase them up to get jobs done. They changed two parts on my system and charged huge amounts of money for those parts. They seemed totally disinterested in getting my job sorted. The service engineers varied greatly in competence and knowledge of my system. In the end, I gave up with them after 2 1/2 months with no heating through the winter. As pensioners we struggled but this had no bearing on their service. I would not recommend heat force to anybody. Keep well clear."

"Gareth Walters and his team installed a heat pump and radiators on our house last week. They were excellent. Efficient, very hard working, so pleasant to deal with, tidy and reliable. I had two small queries this week and Gareth responded very promptly and help fully. I strongly recommend them. Absolutely 5 star service."